Role Overview:

We are seeking a detail-oriented and proactive Business Development Research Specialist to support our growth initiatives. This role is focused on researching new markets and industry verticals, identifying potential business opportunities, and building qualified lead lists using tools like Apollo.io. While this is a non-client-facing role, your research and insights will directly support the VP of Business Development and the broader sales strategy.

Key Responsibilities:

• Conduct market and industry research to identify new verticals and target accounts aligned with KonnectCX’s service offerings.
• Build, maintain, and update targeted lead lists using Apollo.io and other research tools.
• Analyze market trends, competitor activity, and potential client profiles to inform outreach strategies.
• Organize and present findings in a clear, actionable format for the Business Development team.
• Collaborate with the VP of Business Development to support strategic initiatives, including preparing data for pitch decks, meetings, and campaigns.
• Maintain accurate records of lead data and ensure regular updates to CRM and tracking systems.

Qualifications:

• 1–2 years of experience in a similar research, business development, or sales support role.
• Familiarity with Apollo.io or similar prospecting/lead generation platforms.
• Strong analytical, organizational, and communication skills.
• Self-motivated, detail-oriented, and able to manage multiple tasks efficiently.

Experience in the BPO or Contact Center industry is a plus.

Available Languages for Remote Interpreter Positions:

• Spanish
• Arabic
• Haitian-Creole
• Cantonese
• Mandarin
• Vietnamese

Overview:

KonnectCX is seeking skilled and experienced OPI/VRI Interpreters to join our exceptional team. As an interpreter, you will play a crucial role in facilitating communication between individuals with limited English proficiency and service providers, ensuring accurate and professional interpretation. This is a remote position, open to candidates with a strong background in over-the-phone (OPI) or video remote interpreting (VRI).

Key Responsibilities:

• Provide accurate, professional, and culturally appropriate interpretation services over the phone or via video.
• Handle a variety of subject matters, including medical, legal, and customer service scenarios.
• Maintain confidentiality and adhere to ethical standards in all interpretation sessions.
• Manage interpretation sessions effectively, ensuring clear communication and understanding between all parties.
• Stay updated on industry terminology and best practices to provide high-quality interpretation.
• Document sessions as required, maintaining clear and organized records.

Requirements:

• Minimum of 6 months of professional experience as an OPI/VRI Interpreter.
• Fluency in English and selected language, with a strong command of grammar and vocabulary in both.
• Own a reliable computer with a stable internet connection to handle remote interpreting sessions.
• Familiarity with interpretation protocols, ethics, and confidentiality standards.

Additional Skills:

• Strong listening, communication, and memory-retention skills.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Proficiency with interpretation platforms and virtual communication tools.
• Certification in interpretation (e.g., CCHI, RID, or equivalent) is a plus.

Join KonnectCX and contribute to our mission of bridging language barriers with professionalism and precision!

Location: Remote

Employment Type: Full-time

Purpose of Role:

The Interpreting Trainer is responsible for delivering engaging and effective training programs to interpreters, operators, and supporting training teams. This role ensures learners acquire the skills and knowledge necessary for high-quality service delivery. The Trainer acts as a key stakeholder and Subject Matter Expert (SME) to ensure consistent application of curriculum and training delivery expectations. Responsibilities include conducting and auditing synchronous training sessions, tracking compliance for asynchronous training courses, evaluating learner performance, and collaborating with the content development team to refine and update training materials.

Essential Responsibilities:

• Facilitate interactive training sessions for incoming and tenured interpreters and operators in both synchronous and asynchronous formats.
• Develop and deliver training content for public-facing interpreter training programs and continuing education offerings.
• Assess learner progress through evaluations, role-plays, and performance metrics to ensure training objectives are met.
• Provide one-on-one coaching to support learners in improving their interpreting, customer service, call handling, and training delivery skills, depending on the learner’s role.
• Collaborate with content development and stakeholder teams to ensure training materials are up-to-date, relevant, and aligned with current organizational practices.
• Customize training approaches to meet the diverse needs of learners, including addressing specific skill gaps identified through quality monitoring or feedback.
• Support onboarding programs for new hires by delivering foundational training and orientation, as well as training and approving new trainers to do so.
• Evaluate supporting trainers’ curriculum delivery on an ongoing basis to ensure alignment with current materials and policies.
• Maintain detailed records of training attendance, learner progress, and training graduation outcomes.
• Stay informed about industry standards, trends, and regulations to enhance the effectiveness of training programs.
• Incorporate accessibility best practices into training delivery to ensure inclusivity for all learner backgrounds.
• Provide feedback to the Training Manager and Quality Assurance team on trends observed during training sessions to inform continuous improvement efforts.
• Seek and maintain CEU accreditation for relevant training programs.
• Rate interpreter healthcare interpreting assessments as needed.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

Minimum Requirements:

• A strong commitment to the vital role of interpreters and language access as an essential right.
• Score of 3+ or higher on a recognized healthcare interpreting assessment (e.g., Spanish Healthcare Interpreting Assessment) or equivalent score on an approved language test for other languages (if applicable). Testing may be administered as part of the interview process if not already on file.
• Successful completion of a recognized interpreter training program (e.g., an 80-hour Basics of Interpreting Program or equivalent). Training documentation may be requested.
• Minimum of one year of experience as a professional healthcare interpreter with a proven track record of high-quality performance.
• Fluent in English and at least one other language (able to read, write, and speak both languages proficiently). Proficiency documentation may be requested.
• Ability to work independently and within a team to meet deadlines and goals.
• Strong organizational skills, including the ability to prioritize, plan work activities, manage time efficiently, and adapt to changing priorities while overseeing concurrent projects.
• Excellent attention to detail, with a focus on accuracy, thoroughness, and self-monitoring to ensure quality.
• Excellent oral and written communication skills.
• Proven ability to train, coach, and mentor individuals from diverse backgrounds and skill levels.
• Knowledge of adult learning principles.
• Forward-thinking and innovative approach to enhancing efficiencies in processes and workflows.
• Proficiency in service delivery and training platforms/formats (e.g., Microsoft Office Suite, Zoom, H5P, Articulate), as well as readiness to learn new technologies and tools.

Preferred Qualifications:

• Certification from the Certification Commission for Healthcare Interpreters (CCHI) or the National Board of Certification for Medical Interpreters (NBCMI) is a significant advantage.
• Licensed trainer in The Community Interpreter International® or equivalent credential in other nationally recognized interpreter training curricula.
• Knowledge of instructional design best practices is a plus.

Key Attributes:

• Passionate about education and training, with a focus on empowering learners to achieve excellence.
• Adaptable and creative, with the ability to tailor training approaches to diverse learning styles and needs.
• Collaborative and communicative, with strong interpersonal skills to build relationships with learners and stakeholders.
• Detail-oriented and organized, with a commitment to delivering high-quality training programs.

Key Responsibilities

• Ensure HR compliance with labor regulations, BPO industry standards, and healthcare-related confidentiality practices.

• Maintain and update employee records and HRIS systems accurately and securely.

• Assist in the implementation and monitoring of HR policies, procedures, and culture-building initiatives.

• Provide guidance and support to employees on HR-related inquiries such as benefits, payroll coordination, internal policies, and more.

• Support performance management processes and ensure alignment with organizational values.

• Collaborate with operations and training teams to support employee satisfaction and productivity.

• Help coordinate internal communications, recognition programs, and wellness initiatives.

• Support in entries of absences, such as paid and unpaid time off

• Support the onboarding and offboarding process

• Support on payroll elaboration.

Qualifications

• Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field.

• 2+ years of HR experience, preferably in the BPO sector.

• Familiarity with teams in the medical interpretation space is a plus.

• Strong knowledge of labor law and HR best practices in a fast-paced environment.

• Excellent attention to detail, organizational, and communication skills.

• Proficiency with HRIS systems, Microsoft Office Workspace, and Microsoft Excel.

• Ability to maintain confidentiality, work independently, and prioritize multiple tasks.

• Bilingual English/Spanish (or other languages) is a plus.

Location: Remote

Schedule: M-F 8:00am – 5:00pm Est

Job Type: Full-time

About the Role

We are looking for a Recruiter to join our Talent Acquisition team and support the high-

volume hiring needs of our operations. The ideal candidate will be responsible for sourcing,

screening, and selecting top talent while ensuring an engaging candidate experience. This

role requires strong communication skills in both English and Spanish, as well as the

ability to assess candidates’ language proficiency, soft skills, and cultural fit.

Key Responsibilities

• Manage the end-to-end recruitment process for BPO roles, including customer

service agents, technical support representatives, medical interpreters, and

leadership positions.

• Source candidates through job boards, social media, referrals, and virtual

recruitment events.

• Conduct initial screenings, assessments, and interviews in both English and

Spanish to evaluate candidates’ skills and language proficiency.

• Coordinate and schedule interviews with hiring managers, ensuring a seamless

process.

• Extend job offers, negotiate terms, and facilitate onboarding in collaboration

with HR.

• Develop and maintain a strong talent pipeline to support business growth and

workforce planning.

• Provide an exceptional candidate experience by maintaining clear and timely

communication throughout the hiring process.

• Work closely with hiring managers to understand staffing needs and job

requirements.

• Manage applicant tracking systems (ATS) and recruitment databases to keep

accurate and up-to-date records.

Requirements

• 1 years of experience as a Recruiter in the BPO industry (high-volume

recruitment experience preferred).

• Strong background in customer service, technical support, or healthcare-related

BPO hiring is a plus.

• Fluency in English and Spanish (spoken and written) is required.

• Strong ability to assess language proficiency during interviews.

• Excellent verbal and written communication skills in both languages.

• Developed soft skills, including empathy, adaptability, active listening, and

problem-solving.

• Ability to manage multiple job openings in a fast-paced environment.

• Strong organizational and time-management abilities.

Location: Remote /  LATAM

Employment Type: Full-time

Job Summary

We are seeking an experienced IT Support Specialist to provide technical assistance to remote agents utilizing VoIP platforms and video-remote conferencing tools. The ideal candidate will have a strong background in troubleshooting IT issues, managing user access, and ensuring seamless operations for a distributed workforce. This role requires expertise in remote support, incident management, and maintaining high availability of communication systems.

Key Responsibilities

• Provide technical support to remote agents using VoIP systems, video conferencing tools, and related software.
• Troubleshoot and resolve hardware, software, network, and connectivity issues in a remote work environment.
• Manage user access, credentials, and permissions across multiple platforms.
• Monitor and respond to incident reports, ensuring timely resolution and escalation when necessary.
• Assist in the setup, configuration, and maintenance of remote work tools and collaboration platforms.
• Document technical issues, solutions, and procedures for knowledge sharing.
• Collaborate with IT teams to implement security best practices and system updates.
• Conduct basic training sessions for end-users on VoIP, video conferencing, and remote desktop tools.
• Ensure compliance with IT policies and data security standards.

Required Skills & Qualifications

• Proven experience in IT support, preferably in a remote work environment.
• Strong knowledge of VoIP systems.
• Familiarity with video conferencing platforms and remote desktop support tools.
• Experience in user access management, password resets, and credential troubleshooting.
• Ability to diagnose and resolve network, hardware, and software issues remotely.
• Understanding of incident reporting, ticketing systems.
• Basic knowledge of cybersecurity principles for remote workforce environments.
• Excellent communication skills (written and verbal) for assisting non-technical users.
• Ability to work independently and prioritize tasks efficiently.

Preferred Qualifications

• Previous experience supporting large remote teams or distributed workforces.
• Knowledge of cloud-based collaboration tools.

Working Conditions

• Fully remote position.
• Fast-paced environment requiring quick problem-solving skills.

🌐 Digital Marketing Manager

Location: Remote (LATAM)

Employment Type: Full-time

📌 Job Summary

We are seeking a data-driven Digital Marketing Manager to own and enhance our online presence. This role encompasses social media management, website optimization, lead generation, and community engagement. You will leverage tools like Meta Business Suite, analytics platforms, and web design best practices to drive growth and foster brand loyalty.

🔑 Key Responsibilities

• Social Media Management: Curate content, execute campaigns, and grow engagement across platforms such as Meta, LinkedIn, and others.
• Website Management: Update and optimize the website (WordPress, Wix, Shopify) to enhance user experience and conversion rates.
• Community Engagement: Respond to messages, foster interactions, and build brand advocacy.
• Lead Generation: Design and monitor Meta/Google ads, landing pages, and CRM pipelines.
• Analytics & Reporting: Monitor KPIs (traffic, leads, engagement) and refine strategies based on data insights.
• Collaboration: Work closely with designers, copywriters, and sales teams to ensure cohesive campaign execution.

✅ Requirements

• Experience: Minimum of 3 years in digital marketing, encompassing social media, web management, and advertising.
• Technical Skills: Proficiency in Meta Business Suite, ad tracking tools (e.g., UTMs, Pixel), and lead generation platforms.
• Graphic design knowledge using tools like Canva or Photoshop.
• Web Management: Hands-on experience with CMS platforms (e.g., WordPress) and basic design principles.
• Analytical Skills: Strong ability to interpret data using tools like Google Analytics and Meta Insights.
• Language Proficiency: Fluent in both English and Spanish (written and verbal).

🌟 Nice-to-Haves

Certifications: Meta Blueprint, Google Ads.

💼 Why Join Us?

• Work Environment: 100% remote position based in LATAM.
• Autonomy: Opportunity to shape and influence digital strategy.
• Compensation: Competitive salary with performance-based bonuses.

🌐 Community Manager

Location: Remote (LATAM)

Employment Type: Full-time

📌 Job Summary

We are looking for a proactive and engaging Community Manager to be the voice of our brand across social media platforms. Your role will focus on fostering meaningful connections with our audience by responding to messages, comments, and inquiries while maintaining a positive and on-brand community presence. You’ll work closely with the Digital Marketing team to amplify engagement, support campaigns, and strengthen brand loyalty.

🔑 Key Responsibilities

• Community Engagement: Respond to messages, comments, and mentions across social platforms (Meta, LinkedIn, etc.) in a timely and brand-aligned manner.
• Audience Interaction: Initiate conversations, answer questions, and engage with followers to build a strong online community.
• Brand Advocacy: Monitor online discussions, address concerns, and escalate issues when necessary to maintain a positive brand reputation.
• Content Support: Collaborate with the marketing team to share user-generated content, testimonials, and feedback to enhance campaigns.
• Trend Monitoring: Stay updated on social media trends, platform updates, and competitor activity to suggest engagement opportunities.
• Feedback Collection: Gather insights from community interactions and report key trends to the marketing team for strategy refinement.
• Crisis Management: Handle negative comments or PR challenges with professionalism and escalate when needed.

✅ Requirements

• Experience: 2+ years in community management, social media moderation, or customer support.
• Communication Skills: Excellent written and verbal communication in English and Spanish (engaging, empathetic, and brand-aligned tone).
• Social Media Savvy: Familiarity with Meta Business Suite, LinkedIn, and other key platforms.
• Customer-Centric Mindset: Ability to resolve inquiries, de-escalate conflicts, and nurture positive relationships.
• Organizational Skills: Manage multiple conversations while maintaining responsiveness and accuracy.
• Collaboration: Work closely with marketing, customer support, and content teams to ensure consistency.

🌟 Nice-to-Haves

• Experience with social media management tools.
• Basic graphic design skills for quick visual responses.
• Knowledge of analytics tools to track engagement metrics.

💼 Why Join Us?

• Flexibility: 100% remote work in LATAM.
• Impact: Directly shape the brand’s relationship with its audience.
• Growth: Opportunities to expand into broader social media or marketing roles.

QA Analyst – Language Interpreting (LATAM)

Location: Remote (Latin America)

Employment Type: Full-time

Job Summary:

We are seeking an experienced QA Analyst with a strong background in language interpreting environments to ensure the highest quality standards for our interpreting services. The ideal candidate will have at least 2 years of QA experience specifically in spoken language interpreting and will be responsible for evaluating interpreter performance, providing feedback, and ensuring compliance with industry standards.

Key Responsibilities:

• Conduct QA evaluations of interpreted sessions (live or recorded) in medical, legal, conference, and community settings.
• Assess interpreter accuracy, fluency, terminology usage, and adherence to professional ethics.
• Provide detailed, constructive feedback to interpreters to improve performance.
• Document QA findings and generate reports for management.
• Collaborate with interpreting teams to implement quality improvement initiatives.
• Ensure compliance with industry standards.
• Stay updated on linguistic best practices and QA methodologies in interpreting.

Required Qualifications:

• Minimum 2 years of QA experience in language interpreting.
• Strong understanding of interpreting modalities.
• Familiarity with interpreter codes of ethics and industry regulations.
• Excellent analytical skills and attention to detail.
• Strong written and verbal communication skills in English.
• Ability to work independently in a remote setting.

Preferred Qualifications:

• Certification in interpreting.
• Experience with remote interpreting platforms.
• Background in medical or legal interpreting.

Disclaimer:

Candidates must have QA experience specifically in language interpreting (medical, legal, community, etc.). Quality assurance experience in other industries (IT, manufacturing, customer service, etc.) will not be considered.

How to Apply:

Submit your resume and a cover letter detailing your QA experience in interpreting.