FAQs
1. Is it necessary to own my own equipment?
Yes. As with most US-based companies that hire offshore talent, candidates are required to provide their own equipment.
- PC or Laptop: Intel i5 / Ryzen 5 minimum, 8GB RAM
- OS: Windows 11 / MacOS 13 or above
- Internet: Wired Ethernet connection required
- Headset: USB headset (small, black or dark gray preferred)
- Camera: Either an integrated laptop camera or an external webcam is required. The camera should produce a clear image so you can be easily recognized during video calls.
- Backdrop: A clean physical London Grey background is necessary (this only applies to Medical Interpreters). This neutral color helps reduce distractions and ensures uniform presentation across all team members.
- Internet speed: Minimum 10 Mbps download / 5 Mbps upload
2. What happens if there’s an internet or power outage?
You should have a backup plan in case of outages, such as using a mobile hotspot or relocating temporarily to a relative’s, friend’s, or neighbor’s home with a stable internet connection. Always report any connectivity issues to your Team Lead! Also, make sure that wherever you work complies with HIPAA regulations.
For additional protection, it is also recommended to invest in a UPS (Uninterruptible Power Supply) once you are able to do so.
3. Which countries do we NOT hire from?
Our current payroll system does not work in the countries listed below.
Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Ukraine, Belarus
Eurasia: Russia
Americas: Ecuador, Venezuela, Cuba, United States, Guatemala, Nicaragua
Middle East & Asia: Iran, Afghanistan, Iraq, China (all regions except Hong Kong), North Korea, Myanmar, Syria, Yemen, Lao People's Democratic Republic
Africa: Libya, Somalia, Sudan, South Sudan, Democratic Republic of the Congo
4. What payment method do we use, and how often will you get paid?
We use Deel as our payroll provider which works similarly to paypal. Once you reach production, payments are made in USD and are issued biweekly, on the 6th and 21st of each month.
5. What are the workspace and privacy requirements for agents handling HIPAA-protected information?
Agents must work in a private, secure, and distraction-free environment to protect confidential information and stay HIPAA compliant. Here’s what that means:
a. Private Workspace:
Agents must work in a dedicated room where no one else is present while they are on calls or accessing client data. No one should be able to see or hear the agent’s screen or conversations.
Exception: This rule doesn’t apply to agents working in an officially approved HIPAA-compliant call center.
b. Secure Internet Connection:
Agents must use a high-speed, private, and secure internet connection (not public Wi-Fi).
c. 📝 Handling Notes:
- Physical notes should be destroyed immediately after each shift using a shredder.
- If using a dry erase board, erase all information as soon as the session ends.
- Digital notes can only be taken using secure, approved applications and must not be saved or stored after the shift.
- AI tools or apps are not permitted for handling or storing HIPAA-related information.
d. 🔇 Noise and Distractions:
The workspace must be quiet and professional. Avoid areas with background noise, such as from pets, children, or household activity. Use soundproofing if necessary to prevent background noise from being heard on calls.
6. How should I dress for work?
a. Dress professionally and in a way that creates a positive first impression. Choose clean, well-fitted clothing that reflects professionalism and confidence.
b. Avoid overly casual or informal items such as sweatpants, athletic wear, denim jackets, or low-cut tops. These styles may not align with a professional image.
c. Your appearance helps communicate respect, reliability, and readiness. Dressing appropriately shows that you take the opportunity seriously and value making a good impression.
7. What should I know about the Medical Interpreter remote position?
a. This is a fully remote Medical Interpreter position, allowing you to work from home while facilitating communication between healthcare providers and patients.
b. You’ll have two days off per week, with some flexibility required to work at least one weekend day.
c. All schedules are based on U.S. Eastern Standard Time (EST), so please consider any time difference with your local zone.
8. What are the requirements for the Medical Interpreter position?
a. Applicants should have at least 6 months of experience in the contact center industry, and medical interpretation experience is definitely a plus.
b. A background check and a high school or college diploma will be required.
c. Please note that training is paid only upon successful completion.
9. Official Contact Information – KonnectCX
a. Recruitment Questions:
b. Phone Support:
📞 KonnectCX WhatsApp main line +1307 429 2871
10. Can I reapply if I wasn’t selected?
a. Yes! Candidates are welcome to reapply 6 months after their previous application or interview. This allows time to gain additional experience or skills before reapplying
11. Is the training paid?
Yes, the training is paid. However, you must complete and successfully pass the training program in order to receive payment. You will be compensated only for the hours you actually attend and remain in training.
12. What should I take into consideration for my first interview?
Your video interview will be conducted via Microsoft Teams. Please make sure to:
a. Be on time to respect everyone’s schedule.
b. Join from the PC you will use for work, as we’ll review its specs.
c. Note that you may reschedule only once, and no-shows are tracked.
