Role Overview:

We are seeking a detail-oriented and proactive Business Development Research Specialist to support our growth initiatives. This role is focused on researching new markets and industry verticals, identifying potential business opportunities, and building qualified lead lists using tools like Apollo.io. While this is a non-client-facing role, your research and insights will directly support the VP of Business Development and the broader sales strategy.

Key Responsibilities:

• Conduct market and industry research to identify new verticals and target accounts aligned with KonnectCX’s service offerings.
• Build, maintain, and update targeted lead lists using Apollo.io and other research tools.
• Analyze market trends, competitor activity, and potential client profiles to inform outreach strategies.
• Organize and present findings in a clear, actionable format for the Business Development team.
• Collaborate with the VP of Business Development to support strategic initiatives, including preparing data for pitch decks, meetings, and campaigns.
• Maintain accurate records of lead data and ensure regular updates to CRM and tracking systems.

Qualifications:

• 1–2 years of experience in a similar research, business development, or sales support role.
• Familiarity with Apollo.io or similar prospecting/lead generation platforms.
• Strong analytical, organizational, and communication skills.
• Self-motivated, detail-oriented, and able to manage multiple tasks efficiently.

Experience in the BPO or Contact Center industry is a plus.

Please note that only resumes with proven experience will be considered.

Overview:

KonnectCX is seeking skilled and experienced OPI/VRI Interpreters to join our exceptional team. As an interpreter, you will play a crucial role in facilitating communication between individuals with limited English proficiency and service providers, ensuring accurate and professional interpretation. This is a remote position, open to candidates with a strong background in over-the-phone (OPI) or video remote interpreting (VRI).

Key Responsibilities:

• Provide accurate, professional, and culturally appropriate interpretation services over the phone or via video.
• Handle a variety of subject matters, including medical, legal, and customer service scenarios.
• Maintain confidentiality and adhere to ethical standards in all interpretation sessions.
• Manage interpretation sessions effectively, ensuring clear communication and understanding between all parties.
• Stay updated on industry terminology and best practices to provide high-quality interpretation.
• Document sessions as required, maintaining clear and organized records.

Requirements:

• Minimum of 6 months of professional experience as an OPI/VRI Interpreter.
• Fluency in English and Spanish, with a strong command of grammar and vocabulary in both.
• Own a reliable computer with a stable internet connection to handle remote interpreting sessions.
• Familiarity with interpretation protocols, ethics, and confidentiality standards.

Additional Skills:

• Strong listening, communication, and memory-retention skills.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Proficiency with interpretation platforms and virtual communication tools.
• Certification in interpretation (e.g., CCHI, RID, or equivalent) is a plus.

Join KonnectCX and contribute to our mission of bridging language barriers with professionalism and precision!

Location: Remote

Employment Type: Full-time

Purpose of Role:

The Interpreting Trainer is responsible for delivering engaging and effective training programs to interpreters, operators, and supporting training teams. This role ensures learners acquire the skills and knowledge necessary for high-quality service delivery. The Trainer acts as a key stakeholder and Subject Matter Expert (SME) to ensure consistent application of curriculum and training delivery expectations. Responsibilities include conducting and auditing synchronous training sessions, tracking compliance for asynchronous training courses, evaluating learner performance, and collaborating with the content development team to refine and update training materials.

Essential Responsibilities:

• Facilitate interactive training sessions for incoming and tenured interpreters and operators in both synchronous and asynchronous formats.
• Develop and deliver training content for public-facing interpreter training programs and continuing education offerings.
• Assess learner progress through evaluations, role-plays, and performance metrics to ensure training objectives are met.
• Provide one-on-one coaching to support learners in improving their interpreting, customer service, call handling, and training delivery skills, depending on the learner’s role.
• Collaborate with content development and stakeholder teams to ensure training materials are up-to-date, relevant, and aligned with current organizational practices.
• Customize training approaches to meet the diverse needs of learners, including addressing specific skill gaps identified through quality monitoring or feedback.
• Support onboarding programs for new hires by delivering foundational training and orientation, as well as training and approving new trainers to do so.
• Evaluate supporting trainers’ curriculum delivery on an ongoing basis to ensure alignment with current materials and policies.
• Maintain detailed records of training attendance, learner progress, and training graduation outcomes.
• Stay informed about industry standards, trends, and regulations to enhance the effectiveness of training programs.
• Incorporate accessibility best practices into training delivery to ensure inclusivity for all learner backgrounds.
• Provide feedback to the Training Manager and Quality Assurance team on trends observed during training sessions to inform continuous improvement efforts.
• Seek and maintain CEU accreditation for relevant training programs.
• Rate interpreter healthcare interpreting assessments as needed.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

Minimum Requirements:

• A strong commitment to the vital role of interpreters and language access as an essential right.
• Score of 3+ or higher on a recognized healthcare interpreting assessment (e.g., Spanish Healthcare Interpreting Assessment) or equivalent score on an approved language test for other languages (if applicable). Testing may be administered as part of the interview process if not already on file.
• Successful completion of a recognized interpreter training program (e.g., an 80-hour Basics of Interpreting Program or equivalent). Training documentation may be requested.
• Minimum of one year of experience as a professional healthcare interpreter with a proven track record of high-quality performance.
• Fluent in English and at least one other language (able to read, write, and speak both languages proficiently). Proficiency documentation may be requested.
• Ability to work independently and within a team to meet deadlines and goals.
• Strong organizational skills, including the ability to prioritize, plan work activities, manage time efficiently, and adapt to changing priorities while overseeing concurrent projects.
• Excellent attention to detail, with a focus on accuracy, thoroughness, and self-monitoring to ensure quality.
• Excellent oral and written communication skills.
• Proven ability to train, coach, and mentor individuals from diverse backgrounds and skill levels.
• Knowledge of adult learning principles.
• Forward-thinking and innovative approach to enhancing efficiencies in processes and workflows.
• Proficiency in service delivery and training platforms/formats (e.g., Microsoft Office Suite, Zoom, H5P, Articulate), as well as readiness to learn new technologies and tools.

Preferred Qualifications:

• Certification from the Certification Commission for Healthcare Interpreters (CCHI) or the National Board of Certification for Medical Interpreters (NBCMI) is a significant advantage.
• Licensed trainer in The Community Interpreter International® or equivalent credential in other nationally recognized interpreter training curricula.
• Knowledge of instructional design best practices is a plus.

Key Attributes:

• Passionate about education and training, with a focus on empowering learners to achieve excellence.
• Adaptable and creative, with the ability to tailor training approaches to diverse learning styles and needs.
• Collaborative and communicative, with strong interpersonal skills to build relationships with learners and stakeholders.
• Detail-oriented and organized, with a commitment to delivering high-quality training programs.